Cancellation & Reschedule Policy

Cancellation

Before 24 Hours

If a user cancels the booking 24 hours before the scheduled start time of the trip, there will be 50% deduction on the booking amount.

After 24 Hours

There will be no refund if the cancellation is done after 24 hours from scheduled start time of the trip.

During Peak Season

No refund on cancellation.

Reschedule
(Before Trip Starts)

Before 24 Hours

No rescheduling charge.

Within 24 Hours

20% of the difference. No fee if the new fare is higher than the old fare.*

Reschedule
(During The Trip)

Shortening the trip

No Refund.

Extending the trip

Normal tariff for extended day (subject to availability). No extra charge.*

Upgrade/Degrade of Car Models

Degrade

Not Allowed

Upgrade before 24 Hours

Differential Fare. Additional 10% of Initial booking fee.*

Upgrade within 24 Hours

Differential Fare. Additional 20% of Initial booking fee.*

Refuelling Fuel Tank (On Return)

Fuel Tank as provided

No Charge

Fuel Tank deficit than fuel provided

No, you need to return the car with same fuel quantity as was provided at the time of Delivery otherwise you will be charged for the deficit fuel and convenience charge as applicable.*

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