FAQ

How can I book a car ?

Booking car can happen over telephone or visit, however the booking will be confirmed only after the customer or member make advance of one day rental Via Gpay / PayTM / PhonePay / UPI Id / Account transfer or cash. We also accept payments by credit cards, debit cards, net-banking and cash, For details contact us on 8884040949 / 8884565555

How can I cancel or reschedule my booking ?

Cancellation and rescheduling of cars are allowed for the convenience of customer please refers to cancelation link under policies tab for complete details.

What documents do I need to take the delivery of my Zing Car?

While taking the delivery of your car, you will need to show your ORIGINAL Driving License and ID proof (same as the ones whose details you provided while making the booking). These documents will be verified for validity and kept as security at office. In case these documents are unavailable / invalid / unverifiable, your booking will be subject to cancellation. Zing Car’s decision in this matter will be final and binding. Please note that driving license printed on A4 sheet of paper (original or otherwise) will not be considered as a valid document without other supporting documents as mentioned at the time of booking.

Is the tariff mentioned is with fuel and Do you provide fuel for initial 250 Kms ?

No the tariff mentioned is without fuel. No we do not provide fuel for initial Kms. However all our car’s fuel tank would be toped up, customer will also top up on returning the car.

Can I take a pet along with me?

While we love pets, some of our customers might be allergic to them so we can’t allow pets in cars.

Why you allow only 250 Kms / Day? As I would be filling the fuel myself ?

Yes we agree that you (Customer) will be filling the fuel, but we do have kilometres restrictions because every kilometre you drive there is maintenance involved. Hence there is a kilometre restriction per day. However for every extra Kms driven apart from restricted Kms, you would be charged extra.

How does the insurance work ?

We do have comprehensive insurance for all the vehicles. The insurance will only be claimed if the damage billing is more than Rs.50,000/-, the customer will be liable to pay the insurance difference amount & vehicle grounding charges. Below the said value the customer has to settle with show room bill. We advise the customer to drive the vehicle safely. For more details refer ‘The Agreement’ in ‘Our Polices’.

Do you drop the vehicle at airport ?

Yes, we do have airport pickup/drop facility subject to availability of drivers. But it will be costing you Rs.1500/- one way (As airport is situated approx. 50 Kms away from the city). You can use our Zing facilities.

How a day will be calculated ?

From the time you take the car till next 24 hours is considered as one day. Zing calculated 12 Hrs as one day.

Till what time you are open ?

Our office hours are from 6:00 AM to 10:30 PM. You need to pick/drop the vehicle at above mentioned timings. Any delay or alteration in timing, call us any time on 8884040949 / 8884565555.

How can I go about with Fastag and how am I calculated and What if the fastag doesn’t work ?

Since Transport department had made it mandate for Fastag in highways, all our car is equipped with tag’s. We would calculate according to the Fastag statement and same will be collected or refunded to customer.
Customers should prepay depending upon their destination and Toll charges, however they can get in touch with +91 888 456 5555 or call the toll free number mentioned behind the tag for assistance.

If I am unable to return back in time (24 hrs), how would I be calculated ?

Rental hours for our cars are 24 hours and multiple days, however we grant 3 hrs extensions owing to unavoidable circumstances with extra hour to be paid additionally as per pricelist.

What if I met with an accident or technical failures ?

It is a unpredictable situation, accidents can be caused due our negligence or the opponent mistake. Do not panic reach for emergence service at once like ambulance or transport road emergency assistance telephone numbers, ensure the safety of co passengers. Find and reach the nearest police station and register a report and collect an acknowledgement, you may also contact +91 888 456 5555 for assistance. For more details refer ‘The Agreement’ in ‘Our Polices’.

I have a new car parked but seldom used could I share the car with you ?

Our Company’s vision is to decrease traffic, pollution and stagnation of traffic in city, we appreciate the customers who would support car mobility / subscription / pooling services and would love to partner.

What if I leave something in Zing Car or Office?

Well, we will do our best to help you find your belongings if you inform us soon enough. But as you can imagine, we cannot guarantee it since finding it back is not fully in our control. So, please check the car thoroughly before handing it back to us.

Do I need to sign any agreement / document with Zing Car?

Yes. You are required to sign an e-agreement on website and a car check list and a brief Terms & Conditions sheet at the time of confirming your booking in Zing Car Office needed you Signature on Documents.

What is the Security Deposit and Amount? When will we get back refundable deposit and our original/s documents?

Our Security Deposit Amount is Rs.5,000/- (Refundable), If any Salaried or Self employed fails to give their business or company proof, the we collect refundable security deposit of Rs.8,000/- (Refundable Deposit) and a Security Bank Cheque Leaf.
Refundable deposit will be refunded with in 24 Hours after car is dropped back as good or given conditions.

When will my agreement terminate?

Your agreement will be terminated upon the return of our car without any damage or in accordance with the conditions provided.

Please note that the termination of the agreement is contingent upon the satisfactory condition of the vehicle as outlined in the terms and conditions. If the car is returned without any damage or in compliance with the specified conditions, the agreement will be considered terminated.